Privacy Policy

Monika Hoyt Coaching Services, LLC
Doing business as The Couples Cure

Last updated: October 8, 2026

1. Who We Are

Monika Hoyt Coaching Services, LLC, doing business as The Couples Cure ("we," "us," or "our"), provides relationship coaching, educational programs, consultations, and related services.

This Privacy Policy applies to couplescure.com (the "Website") and to personal information we collect through the Website and associated consultations and services.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: Your name, email address, telephone number, and other information you voluntarily provide.
• Appointment information: Your preferred appointment time, scheduling details, questionnaire responses, and information you provide about your relationship or circumstances.
• Communications: Information you share through email, telephone, text messages, forms, or conversations with our team.
• Technical information: Browser type, device information, IP address, website activity, and information collected through cookies or similar technologies.
• Payment information: Billing and transaction information if you purchase services. Payment information is handled through third-party payment processors.

Some information about your relationship or circumstances may be sensitive. Please provide only information you are comfortable sharing through our forms and communications.

3. How We Collect Information

We collect information when you submit a form, request a Marriage Breakthrough Session, communicate with our team, enroll in services, or otherwise provide information directly to us.

We also receive technical and usage information through website hosting, analytics, cookies, and similar technologies, where enabled.

We use GoHighLevel as a customer relationship management, appointment scheduling, and communications platform.

4. How We Use Your Information

We use personal information to:

• Respond to inquiries and consultation requests.
• Schedule, confirm, manage, and provide appointments.
• Evaluate whether our programs may be appropriate for prospective clients.
• Deliver coaching, educational content, and related services.
• Process authorized payments and maintain business records.
• Send appointment reminders and administrative messages.
• Send marketing communications where permitted and, where required, with your consent.
• Understand website performance and improve our services.
• Measure advertising effectiveness where applicable.
• Comply with legal requirements and protect our rights and operations.

5. Cookies and Tracking Technologies

Our Website may use cookies, analytics, advertising pixels, and similar technologies to support website functionality, understand visitor activity, and measure marketing performance.

These may include technologies provided by Google and Meta where configured for use on our Website.

You can manage or block cookies through your browser settings. Disabling some technologies may affect website functionality. Where applicable law requires consent for non-essential tracking, we will obtain that consent before using those technologies.

6. How We Share Information

We may disclose information to service providers who help operate our business, including:

• Customer relationship management and scheduling providers, including GoHighLevel.
• Email and text messaging service providers.
• Videoconferencing providers used for consultations.
• Payment processors and billing service providers.
• Website, analytics, and advertising service providers.
• Authorized contractors and professional advisors.

We may also disclose information when required by law, to protect legal rights or safety, or as part of an authorized business transfer.

We do not sell customer contact lists to data brokers. Certain advertising technologies, if enabled, may constitute "sharing" under applicable state privacy laws, even when no money is exchanged. Rights concerning those activities are described below.

7. Text Messaging and SMS

If you provide your mobile number, we may send appointment-related communications and, where you have opted in, promotional messages.

Text messages may be delivered using GoHighLevel and its messaging providers, including Twilio.

Mobile opt-in information and messaging consent are not shared with third parties or affiliates for their independent marketing or promotional purposes. Service providers may process this information only to support our messaging services.

Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. You may also contact us at [email protected].

Consent to receive promotional text messages is not required as a condition of purchasing our services.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business records, meet legal obligations, resolve disputes, and enforce applicable agreements.

When information is no longer needed, we take reasonable steps to delete or de-identify it, subject to applicable requirements.

9. Data Security

We use reasonable administrative, organizational, and technical measures intended to protect personal information against unauthorized access, loss, alteration, or misuse.

No method of internet transmission or electronic storage is entirely secure. We therefore cannot guarantee absolute security.

10. Your Privacy Choices and Rights

You may:

• Unsubscribe from marketing emails using the unsubscribe link provided.
• Opt out of text messages by replying STOP.
• Manage cookies through your browser settings.
• Request access to, correction of, or deletion of certain personal information.
• Exercise applicable state privacy rights, including rights concerning targeted advertising or the sale or sharing of personal information where those rights apply.

We will evaluate privacy requests and respond as required by applicable law. Certain information may need to be retained for legal, security, or business recordkeeping purposes.

To submit a privacy request, email [email protected].

11. Children's Privacy

Our Website and services are intended for adults. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take appropriate steps to remove it.

12. Third-Party Services

Our Website and services may use third-party technology for scheduling, forms, communications, videoconferencing, and payment processing.

Those providers may process information on our behalf or maintain their own privacy practices, depending on their role. External websites and services are governed by their respective privacy policies.

13. Changes to This Policy

We may revise this Privacy Policy to reflect changes in our business practices, technology, or legal obligations.

When we make changes, we will publish the revised policy and update the date shown at the top of this page.

14. Contact Us

For privacy questions, data requests, or concerns, contact:

Monika Hoyt Coaching Services, LLC
d/b/a The Couples Cure
Website: couplescure.com
Email: [email protected]